Easy guides to unfreeze Afterpay account

Many requests have surfaced about why Afterpay freeze accounts and how to reactivate the frozen accounts. Request like “Afterpay freeze my account, how can I unlock”, my Afterpay account is frozen, how can I fix”, Afterpay blocked me from making purchases”, “why did Afterpay restricts my account” and lots more regarding inability to access Afterpay.

With all these user’s issues, what’s Afterpay response? The platform, through it help page, cited that users account might be frozen due to a recent request to extend your payments and  also to prevent fraudulent activity.

However, we are going to emphasize more on the reasons your Afterpay account is restricted and possible solutions you can apply to remove the suspension. So, if you’re encountering error message like this “your Afterpay account is currently restricted/suspended from spending,” whenever you try to make a purchase, then you need to read this article to the very end.

Why Afterpay Freezes Accounts and How to Unfreeze.

Afterpay is a "buy now, pay later" (BNPL) service that allows customers to pay for purchases over time. Customers can use Afterpay to shop online and in-store at thousands of brands. The service works in the sense that when chosen as payment method on merchant’s website, you can then pay for your purchases in interest-free installments over time.

However, in a situation whereby your Afterpay is restricted from being used to pay for your purchases, these reasons might have caused it:

1. Late Repayment

One of the main consequences of defaulting loans is getting your account suspended from making another purchases. Until you balance up your installmental payments, you will not be able to use Afterpay to purchase from any merchants (both online and in-store).

“Once the payment or balance has been paid, let us know so we can remove the freeze from your account,” Afterpay gives solution to late repayment.

In other words, to get your Afterpay account restored if you're currently defaulting on loans, you need to make full repayment of the loans. Once the full payment is made, you should notify Afterpay customer service, and they’ll remove the “freeze” from your account.

2. Multiple Payments Extension

If you have frequently requested to extend repayment multiple times you Afterpay account will be suspended until the outstanding balance is paid off. Once the outstanding payments are balanced off, you can then start to make another purchases.

3. Changes in Account Information

Suspension of Afterpay account due to recent change in account information is implemented to prevent unauthorized access. Any modifications made on the account will result in your account being locked and you may need to proof to Afterpay customer service via info@afterpay.com that you make the changes to get your account unfreeze.

Why Afterpay Block Me From Making Purchase?

Other reasons your Afterpay Account is suspended includes:

• Too many incorrect login attempts: If you've tried to log in or reset your Afterpay password multiple times with inaccurate information, your account will be freeze as a security measure to prevent fraud and unauthorized access.
• Using invalid repayment Credit/Debit Card: If you add invalid or unacceptable repayment card to your Afterpay account, your account will be freeze. Afterpay accepts credit and debit cards from Mastercard and Visa which were issued in your country of residence.
• Purchasing something outside of Afterpay guidelines: You must abides by the terms and conditions of Afterpay. Purchasing something outside of Afterpay guidelines may cause your account to be blocked. For instance, if you exceed your spending limits, using Afterpay for restricted items, using Afterpay for business purposes or violating merchant’s terms and conditions, your Afterpay account will be suspended.
• Having Multiple Afterpay Accounts: Having more than one Afterpay account is not acceptable by the company. In other words, creating multiple Afterpay accounts or providing false information during signup could trigger a block.
• You requested to close your account: Immediately you requested to close down your Afterpay account, all purchase orders on the account will be automatically suspended. However, do note that all outstanding payments must have been cleared to be able to close Afterpay account. If you requested to close your account, you can contact Afterpay to reactivate it again.

What to do if Afterpay Account is Freeze

If your account is blocked, freeze, restricted or suspended, reach out to Afterpay’s customer support via email at info@afterpay.com. They’ll provide clarity on the issue and guide you on how to unfreeze your account.